An update from our CEO
I hope this letter finds all of our 40,000 members safe—and well. None of us could have imagined what 2020 would bring. Our world has changed so dramatically that I am sure many of us have forgotten what it feels like to walk out of our houses without a mask. To visit our loved ones and give them a hug. To sing Happy Birthday and blow out candles, versus singing Happy Birthday while washing our hands. It is our most fervent hope that before 2021 dawns, we can once again enjoy the simple things that we have always taken for granted.
As many of you may know, due to the COVID19 pandemic, we had to close our branches in Northridge and in the DWP’s John Ferraro Building in downtown Los Angeles. This was not an easy decision—but one we had to make for the protection of our staff, our members and the community at large. We realize that this has inconvenienced many of our members and, for that, please accept our sincere apologies. At this point, we are following guidance from public health officials and hopefully will soon be able to announce our branch reopening plans. In the meantime, our Sunset, Sun Valley and Westchester branches are each open Monday-to-Friday to help you with your banking needs.
We would like to tell you that there is a bit of a silver lining in this bleak time. Many of our members who would never think of trying our desktop and mobile banking alternatives have totally embraced them. We have members who never would have thought to deposit checks remotely, depositing up a storm. And, those same members are taking advantage of and really loving transferring money via our newest feature, Zelle®. We are so happy to be one of the first credit unions to make that possible.
Until the next time.