Accessibility Policy

At WPCCU, we are committed to meeting the needs of all our members including those with disabilities and to offer account accessibility to each and every member.

It is WPCCU’s policy to adhere to the requirements of Title 111 of the American Disabilities Act (ADA). WPCCU will provide free of charge appropriate auxiliary aids and services to ensure individuals with disabilities have equal opportunity to participate in and benefit from all products and services offered, including accommodations at WPCCU branch locations.

Our accessibility services include:

  • Branches
  • ATMs
  • Website
  • Billpay
  • Online banking
  • Mobile Banking and Applications
  • Relay Call Services

Physical accessibility

Each WPCCU location offers physical access for those with disabilities. We regularly monitor our locations for compliance with the American Disabilities Act (ADA), state and local accessibility laws.

Our ATMs meet the ADA for maximum height and reach requirements.

Communications accessibility

For those who are hearing impaired or have speech disabilities:

We accept all relay calls and will use relay services to call you. In our branch locations, we communicate by exchanging handwritten notes or if requested by scheduling an interpreter on site.

For those who are visually impaired:

We can assist members in reading and filling out forms. We offer ATM headphones and Y adaptors with access in English and Spanish.

Online and mobile accessibility

WPCCU, to the extent possible without fundamentally altering its online offerings has implemented the recommendations of the Worldwide Web Consortium Web Content Accessibility Guidelines (WCAG 2.0 Level AA).

WPCCU attempts to make our website pages accessible to all users but cannot guarantee that every page conforms to WCAG 2.0 Level AA. WPCCU website does use 3rd party vendors and therefore, does not claim full site-wide conformance. WPCCU cannot ensure full compliance of critical third party vendors. The website pages within the WPCCU website are ADA compliant.

WPCCU recommends using the latest version of your web browser, user assistive technologies, and ensure you are using our latest mobile application which offers built-in screen readers and other accessibility features.

Applicable Disclosure

  • We are committed to providing our customers with accurate and transparent information about our products and services.
  • We will disclose all relevant information about our products and services, including online applications, product types, and Americans with Disabilities Act (ADA) website access.
  • We will ensure that all disclosures are clear, concise, and easy to understand.
  • Applicable disclosures for advertisement are included with the appropriate advertisement. Additional disclosures for account opening are centrally placed on a dedicated landing page for member convenience.

Email Handling

  • We will handle all incoming and outgoing emails in a professional and timely manner.
  • We will ensure that all emails are responded to within 24 hours of receipt.
  • We will maintain a record of all incoming and outgoing emails in accordance with IT retention policy.
  • Incoming web inquiries / member correspondence are routed through Hubspot and directly to the Contact Center for assistance.

Non-Public Personal Information Protection

  • We will protect the non-public personal information of our members by implementing appropriate safeguards.
  • We will limit access to non-public personal information to those employees who need to know such information to perform their job duties.
  • We will maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard non-public personal information against unauthorized access or use.