President/CEO Report
As WPCCU approaches its 90th Anniversary, I am honored to report that 2025 stands as one of the most successful and financially resilient years in our long history. Entering my fourth year as President and CEO, and my thirty-third year serving this exceptional cooperative, I remain inspired by the strength, loyalty, and shared purpose of our members, employees, and volunteer leadership.
Financial Performance and Strength
In a year marked by economic uncertainty across the country, WPCCU delivered outstanding financial results. The credit union generated more than $5.1 million in Net Income, nearly doubling our annual goal. We achieved a Return on Assets of 0.53% and increased our Net Worth to a historic 9.40%, reinforcing our position as a safe, well-capitalized, and forward-looking financial institution.
These results reflect disciplined expense management, strong core operations, and strategic investments that improved margins across key business lines. Strong loan growth in both consumer and real estate portfolios, combined with major advancements in collections and member outreach, contributed significantly to our success.
Operational Progress and Modernization
We continued to advance our long-term modernization strategy aimed at improving efficiency, reducing costs, and delivering a superior member experience. Key accomplishments included:
- Major upgrades to online and mobile banking platforms
- Expansion of self service tools
- Strengthened fraud prevention and security safeguards
- Enhanced fraud awareness programs for members
These collective fraud prevention efforts, supported by new technologies and strengthened monitoring, successfully prevented more than $1 million in attempted fraud from reaching our members.
New Debit Card Program
We launched a new value-added debit card program designed to increase convenience, security, and speed for our members. This program brings WPCCU to industry standards and provides members with the modern features and benefits they have been asking for. Highlights include:
- Tap enabled convenience
- Enhanced fraud protection
- New member-inspired card designs
- Improved functionality
- Digital and instant issuance capabilities
Member Experience and Engagement
Member satisfaction showed meaningful improvement across all delivery channels. For the first time since establishing our member experience program, our Transactional, Staff, and Relationship Net Promoter Scores exceeded internal targets and aligned with industry benchmarks. These gains reflect our commitment to listening, responding, and continuously enhancing our service.
These member-focused enhancements, along with improved internal processes and strong employee support systems, helped WPCCU earn a Great Place to Work designation for the fourth consecutive year.
Cybersecurity and Infrastructure
Protecting member information remains a top priority. Over the last two years, we completed the migration of all critical infrastructure and data systems to secure, cloud-based environments. These investments significantly improved our cybersecurity posture, strengthened business continuity capabilities, and positioned WPCCU to scale securely for the future.
Looking Ahead
As we celebrate our 90th Anniversary, our focus remains clear: to be our members’ most trusted financial partner and to support their financial well being through every stage of life. We will continue to prioritize safety, service excellence, technological innovation, and a supportive, mission driven workplace culture.
On behalf of the Board of Directors, Supervisory Committee, Management Team, and all employees, thank you for your continued trust and loyalty. Your commitment has shaped this cooperative for nine decades, and it is our privilege to serve you. We look forward to celebrating this milestone year together and to building an even stronger future for the next generation of WPCCU members.
Sincerely,
Mike Tufegdzich
President/CEO