Phone Calls

A common tactic scammers do to cheat you out of your money is by impersonating Water and Power Community Credit Union. Some act friendly and helpful others try to threaten or scare you, often asking for personal information or for you to send them money.

Look Out for a False Sense of Urgency

Scammers know by including a false sense of urgency, you will act before thinking. Phrases like "Act now or your account will be closed" or "We've detected suspicious activity on your account" may be included. Never fall for their threats.

Never Give Personal Information

We may need to verify personal information if you call, but we will never ask you to tell them. Never disclose information like account passwords, PIN, or a one-time login code with someone who calls you unexpectedly, even if they pose as us.

Don't Rely on Caller ID

Caller ID is easy to change from the scammer's end. Always be wary of incoming calls even if your phone shows Water and Power Community Credit Union is calling, it could be anyone.

Hang Up-Even if it Sounds Real

Stay safe by ending unexpected calls from Water and Power Community Credit Union, even if they appear to be real, and dial the number on the back of your card instead.